All questions related to your profile and managing it

• How can I change my password? 513
• I play in several clubs, can I have a single login? 334
• I have a single account across several clubs, how do I choose which club to display? 284
• A family member wants to become a member, can I add them? 225
• How do I book for a family member? 89
• I've lost my password. How can I recover it? 310
• How do I change my profile photo and information? 115
• I have several accounts: how do I merge them into a single login? 103
• How do I change the site language? 107
• How do I set my personal access code? 106
• My data: download, leave the club, delete my account 147
• How do I become a club member online? 130

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 225
• Why are some cells pink on the board? 430
• How can I make a booking 1031
• How can I book with a guest? 335
• How can I edit a booking? 285
• How can I delete a booking? 379
• All courts are occupied. Can I join the waiting list? 158
• What payment methods are available to me for a booking? 183
• How to create an open booking 134
• How to join an open match 106
• Where can I find the court access code (door code)? 97
• How do I withdraw from an open match? 91
• How do I view my booking history? 92
• How do I see the weekly schedule? 108
• How do I find and book at another club? 96

How do I register for a camp or a school?

• Sign up for a tennis lesson 168

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 84
• How do I pay for a booking with my wallet? 106
• How do I split the payment with my partner? 101
• How do I use my restaurant vouchers? 87
• How do I view and pay my invoices? 129
• How do I download my certificates? 157
• How do I send money from my wallet to another member? 171

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 74
• How do I join my club's WhatsApp groups? 86
• How do I take part in the Défi-Plugin (challenge tournament)? 123

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 90
• How do I turn on dark mode? 91
• How do I install the Plugin.ch mobile app? 98
• How do I choose the notifications I receive on my phone? 138
• Where can I find the messages sent by my club? 141

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 143
• The administration home page 154

• Manage access 148
• Manage membership cards 133
• Manage clubhouse 112
• Manage restaurant credit 141
• Manage email sending 85
• Manage invoicing 106
• Manage member groups 120
• Manage registrations 117
• Manage special days 93
• Manage offers 110
• Manage online payments 107
• Manage billing regions 98
• Manage the club manager 107
• Manage challenge tournaments 94
• Manage RFID validation 102
• Manage general settings 124
• Setting up the accounts (general ledger) 145
• Configure EBICS: connect Plugin.ch to your bank 140
• Gate access log 154
• Manage multiple buildings 123

• Create a new court 87
• Manage court groups 125
• Manage booking periods 134
• Manage court usage 127
• List, edit, or delete a court 103
• Manage sports 136
• Close courts 158

• Create a new season 121
• Edit or delete a season 137
• Open the winter season by copying last season 105
• Link a sport to a season 137

• Manage recurrence authorizations 132
• Manage restrictions 125
• Manage subscription type 125
• Create booking prices: per session or per season 109
• Check rates with the rate grid 164
• Manage non-member and pay-as-you-go deductions 139
• Booking without a subscription: the guest subscription 151

• Create an item 115
• Assign an item to a member 119
• Edit or delete an item 113
• Delete an item assigned to a member 104
• Import linked items from Excel 171

• Display the member list 114
• Create a new member 117
• View a member's detailed information 97
• Display a member's operational data 86
• Manage member subscriptions 107
• Import member data 118
• Print member cards 112
• Print and export the member list 108
• Charge an item to a member or a group 90
• Link a member to a group 98
• Edit and delete a member 122
• Search for a member 103
• Managing duplicates: merging two profiles 152
• Managing units to be deducted: personalised hours and non-members 163
• Manage Swiss Tennis licenses 147
• Topping up a member's wallet 115
• Find and reactivate a removed member 153
• Issue a certificate for a member 129
• Managing families 126
• Handling erasure requests (GDPR) 132

• Add a new sponsor 102
• Invoice sponsors 99
• Re-invoice sponsors 98

• Assign and remove a role 102
• Roles and access: create and edit a role 127

• Activating the Lessons module 108
• Creating lesson items 116
• Create, edit, and delete a lesson 98
• Manage lesson groups 116
• Manage lesson enrollments 129
• Prerequisite 115
• Invoice and reminder texts 113
• Teachers' schedule 145
• Grouped payments of registrations (basket) 167
• Change the rate of a registration 165
• Copy a lesson for the next season 149

• Complete management of equipment rental 116

• Find old invoice groups (archives) 122
• Invoice considerations and display 95
• Create invoices 141
• Send invoices by email 102
• Manage payment reminders 100
• Print invoices 108
• List and search invoices 85
• Edit and delete invoices 108
• Invoicing a membership fee or an item: what's the difference? 118
• Automatic reminders for e-mail invoices 172
• Keeping the accounts with the general ledger 154
• Manage family discounts 143
• Import accounts from Excel 138
• Carry an overpayment over to the next invoice 171
• Transit accounts for online payments 32
• How invoice dates are calculated 157
• Annuler une facture ou une ligne déjà comptabilisée 91

• List of bank payments 99
• Processing via bank files 101
• Process a manual payment 117

• Process installments 124

• Managing bookings in the schedule 165
• Configure and use open matches 101
• Manage the set times 111
• Create a promo code and use it 108
• Refund a fixed-hour session that was released and taken again 180
• Moving a booking and creating a recurrence in the schedule 161
• Creating and managing recurrences 158
• The weekly view and the all-sports view 143
• The cash journal and the history of a booking 171
• Manage cash register prices 128
• Offering items with a booking 115
• Deleted bookings and deletion records 144
• Replace a player on a fixed hour 126
• A fixed hour cannot be added: nothing is displayed 151

• Manage automatic emails 120
• Sending bulk emails 112
• Manage messages 121
• History of sent emails 126
• Writing an e-mail with the editor 140
• Birthday and inactive member e-mails 148

• Manage challenge tournaments 101

• Enable partner search 109

• The statistics dashboard 97
• Invoicing bookings from the statistics 150

• Access the program 108
• Booking by a member 121

• Creating and configuring a lesson 107
• Sign up for a tennis lesson 88
• Managing registrations (administrator) 117
• Managing groups and the schedule 111
• Tennis lesson invoicing 121
• Invoicing check and Youth and Sport export 89

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 127
• Adding and editing an employee 146
• Special cases: minor salary, young people, pensioners, LPP 138
• Running the monthly payroll 143
• Entering a compensated absence (army, maternity, illness, accident) 134
• The 13th salary and holidays for hourly employees 132
• Paying salaries and reconciling them with the bank 132
• Correcting an approved payslip 131
• Salary certificates and annual lists 129

You'll find all the questions about booking without an account

• How can I book if I don't have an account 933
• Where can I find available courts in my area? 211
• How can I edit/cancel my booking if I don't have an account? 205